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Why do users hate Notes so much? And why, then, do they use it? The answers illuminate a typical process when companies buy "enterprise" software: the people who choose a product tend not to be the ones who use it. The panoply of interface errors raises two questions. Why offer users the chance to say "No"? What if they choose it? Do you want to change your password now? Yes/No". Or the user dialogue boxes - such as the one that reads: "You must change your password. (That's mistake No 38 on the Sucks site.) So the program is smart enough to know email has arrived, but not to show it - something the clunkiest free email program does routinely.
#IBM NOTES APP UPDATE#
But the mailbox display doesn't update you have to press a key or menu item to refresh it.
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When new mail arrives, you get a message saying "You have new mail". Take a few examples from the Lotus Notes Sucks website ( ), devoted to listing flaws in the user interface. The discussions (at and ) suggest that those who have used it are united: to the average person, Notes displays all the user-friendliness of a cornered rat. Sound unlikely? Yet that's the perception one garners in trying to discover whether Lotus Notes, IBM's "groupware" application, is - as readers of Technology blog suggested - the "world's worst application". Imagine a program used by 120 million people, of whom about 119m hate it.